Frequently Asked Questions
Reaching out for therapy, and finding the right therapist for you, can be stressful. I aim to make the process as easy and straightforward as possible. Here are some FAQ's about working with me.
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How do I book an appointment with you?
It's super easy! You can book an appointment by emailing me at elementspsych@gmail.com, submitting an inquiry on my "get in touch" section at the bottom of my website, or calling me at 904.419.3018. I offer a free 15 minute telephone consultation to ensure we are a good fit, give you a chance to tell me why you are seeking services, and allow us time to ask each other some initial questions.
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Where are you located?
I am based in Jacksonville, Florida. I am currently providing online therapy. You are able to have therapy in the privacy and convenience of your own home from wherever you live.
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I have never done online therapy before. What if I don't like it?
I totally understand the hesitation. In my experience, clients usually love the flexibility that online therapy provides. You get to be in the comfort of your own space. Online therapy is very convenient, which allows you to fit therapy into your busy life without the need for travel. Clients tell me all the time that they feel just as connected in virtual sessions as they have when working with a therapist in person. If you try it and feel it's not for you, I will work with you to find the perfect in-person fit.
​Do you accept insurance?
Yes. I accept Aetna.
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What if I want to work with you and you don't take my insurance?
If I do not accept your insurance, I can provide a therapy "superbill". You give this superbill to your insurance company each month for reimbursement. I recommend contacting your insurance company and asking what your out of network benefits are. These benefits are usually much better than we anticipate.
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What if you take my insurance but I don't want to involve my insurance company?
There are several reasons why you may not want to involve your insurance company. For instance, insurance companies require a diagnosis and that diagnosis is submitted in your permanent health record. As a private pay client, there is not a need for a diagnosis. Insurance companies often have limits on the number, length, and frequency of sessions. This is not to say that more is better- but you are in control of what treatment is right for you. If you do not want to involve your insurance company, I will have you sign an insurance opt-out form. It's a very simple and easy process.
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I saw on your home page you serve 39 states. How is that possible?
I am pleased to share that I am able to work with individuals who are located in states that are part of the Psychology Interjurisdictional Compact (PsyPact): Alabama, Arizona, Arkansas, Colorado, Commonwealth of the Northern Mariana Islands, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Kentucky, Maine, Maryland, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
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How long are sessions?
Sessions are 50 minutes in length unless otherwise specified. ​
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What are your prices?
If using insurance, you will pay your copay amount as determined by your insurance. It is your responsibility to know if you have a deductible. If you are private pay, my rate is 200 per session. A credit card is required to be on file prior to starting services.
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I had my complimentary consultation call and would like to start therapy. What's next?
After our consultation call, if you would like to schedule an appointment with me, we will decide upon a day and time. (If you want some time to think about it before scheduling, that's okay too!) I will send you an email confirming your appointment. I use Simple Practice, which is a HIPAA compliant database that I use for client records, telehealth video sessions, and the forms you will need to complete to begin services. I request that you complete these forms within 24-48 hours and send them back to me. If you have any questions about the forms, please reach out to me.​ If you are using insurance, my insurance billing company, Headway, will be reaching out to you to confirm your insurance information and to set up billing.
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What will happen in our first appointment?
Our first appointment will be what is called an intake session. It is an important part of the therapy process with the purpose to get as full and accurate of a picture of who you are as possible. It is different than what the rest if therapy will look like. We will be reviewing the forms you completed, and I will have some follow-up questions too. I like to make sure clients have these forms ahead of time so you have time to think about your answers, then we will go over them together.
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*Please note that in a virtual practice setting like mine, clinicians assess for risk levels, and may refer a client to higher level of care if there is a safety risk to themselves or to others.